Return Policy

At Jadey Store, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.

Returns

You may request a return within 11 days of receiving your order.

To be eligible for a return:

• The item must be unused and in the same condition you received it.
• It must be in the original packaging.
• A receipt or proof of purchase is required.

Items not eligible for return:

• Items marked as final sale
• Gift cards
• Downloadable or digital products
• Used or damaged items not due to our error

Refunds

• Approved refunds will be processed to your original payment method within 5–10 business days.

• Shipping costs are non-refundable unless the return is due to our error.

Exchanges

Need a different size or color? We’re happy to help! Contact us to arrange an exchange for eligible items.

Return Shipping

Customers are responsible for return shipping costs unless the product arrived damaged or incorrect.

If you have any questions about our return process, don’t hesitate to contact us at support@jadeystore.com.

Thanks for shopping with Jadey Store!